Help
Help and support
The shortcuts, the permissions, and the handful of things that actually go wrong. If none of it covers you, write to us. A person reads it.
Get in touch
Support
help@stunda.ioBugs, account problems, billing, anything that is not working. We normally answer within a day.
Start here
Three pages cover almost everything a new install needs.
Install the app
Direct downloads for Apple silicon, Intel Macs and Windows, plus the fix for the macOS “damaged” warning.
What it measures
How a session starts, what counts as idle, what happens off the machine, and what is never recorded.
Every question
The full FAQ, grouped by basics, tracking, privacy, billing and plans.
Keyboard shortcuts
These are global: they work while Stunda is in the background, so you never have to find the window to stop a timer.
| Action | macOS | Windows |
|---|---|---|
| Start or stop the timer | Ctrl + Cmd + Enter | Ctrl + Win + Enter |
| Stop the current session | Ctrl + Cmd + . | Ctrl + Win + . |
| Pause without ending the session | Ctrl + Cmd + P | Ctrl + Win + P |
| Toggle compact mode | Ctrl + Cmd + T | Ctrl + Win + T |
The menu-bar and tray icon also holds Show Stunda and Quit. On macOS those are Cmd + Shift + F and Cmd + Q.
Common fixes
In rough order of how often they come up.
macOS says the app is damaged and can’t be opened
The file is fine. macOS Gatekeeper flags apps downloaded outside the App Store, and the wording it chooses is alarming. Clearing the quarantine attribute fixes it.
The full steps, with the exact command, are on the download page.
Sessions only show application names, not what I was working on
That is the Accessibility permission on macOS. Without it Stunda still tracks, and activity counts still work, but it can only see that Chrome was in front, not which tab. Window titles and browser tab URLs need the grant.
Turn it on in Settings → Permissions → Accessibility inside the app, which opens the right System Settings pane for you.
Screenshots are not being taken
Screenshots are off until they are turned on, by you or by an admin of your Team workspace, and they need the Screen Recording permission on macOS. Both are in Settings → Permissions. Nothing else in Stunda depends on that grant, so leaving it off costs you nothing else.
Time I spent reading or in a meeting came out as idle
Thirty seconds with no keyboard or mouse input marks a stretch idle. That is deliberately blunt, because the alternative is a tracker that quietly bills an empty desk.
Idle time is shown separately rather than deleted, so you can still bill it if it was real work. For calls and work away from the machine, add a manual entry. It sits alongside the automatic timeline.
I closed my laptop with a timer running
The session ends at the moment the machine slept, not when you opened it again. Closing a lid at six and reopening at nine does not produce three billed hours.
If you are looking at an old session that does show the gap, it predates this and you can correct it by editing the entry.
The desktop app has sessions the web app does not
Nothing is lost. The desktop app writes to a local database first and syncs afterwards, which is what lets it keep tracking through a dropped connection. A session that has not appeared on the web yet is still on disk.
If it stays missing once you are back online, sign out and back in on the desktop app, which re-establishes the link to your workspace, and then write to help@stunda.io if the gap is still there.
Permissions say granted but tracking behaves as if they are not
macOS ties a permission to a specific build of an app, so an update can leave a stale entry behind that looks granted and is not honoured.
Open System Settings → Privacy & Security, find Stunda under Accessibility, switch it off and on again, then restart the app. An app is not allowed to clear its own entries, which is why we cannot do this for you.
Account & billing
Plans and what is in them
Every feature by plan, both billing cadences, and the seat arithmetic written out.
Billing questions
What happens if you cancel, what happens to your data, and how changing plan works.
Manage your subscription
Change plan, add or release seats, and download invoices in the web app.
What we collect
Counts, never content. Screenshots off by default. The full position.
Still stuck? help@stunda.io. Tell us your operating system and roughly when the problem started, and we can usually skip a round trip.
Still measuring, since the moment you opened this page
You've been here 2:40.
That's $3.78 unbilled.
That's how it slips away: a few quiet minutes at a time, on every project. Stunda catches them all day, silently, and turns them into invoices that send in four steps.
Free forever for solo freelancers. No card required. Setup takes 60 seconds.